In today’s society, there is a growing need to increase one's verbal conflict management skills.  Many physical altercations escalated from a negative verbal encounter.  Often later discovered that there
was little evidence of adequate verbal de-escalation techniques being employed by others. It has become clear that the verbal actions of your staff can serve to de-escalate a potentially dangerous situation.  Employers are now asking, have we adequately trained our personnel to successfully manage and respond to verbal confrontations in a professional manner?

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Our Defusing Conflict Through Communication training provides your staff with time-tested communication skills proven to help de-escalate volatile situations, safeguard fellow employees' well-being, and significantly enhance the facility’s professional image.

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Course Requirements:

This 1.5 to 2-hour training course requires a lecture-style space with adequate seating and AV capabilities for interactive group discussions and video trainers.